Falk

What payment methods are available?

How do you secure payments?

We have worked extensively on the security of our website to offer you safe navigation and fully secure payments.

Our website has a certificate SSL (https ://) guaranteeing encryption of all the data that pass through our website. The encryption is 256 Bits.

It certificate SSL establishes a connection scrambled between your computer terminal, mobile phone or tablet and the servers of our platform. This connection protects your sensitive data.

All the pages, their contents, the information about your credit card and the transaction itself are protégés by the same high level of security used by Banks!

More payments by STRIPE and PAYPAL are known as extremely reassured.

STRIPE has the highest rate of security SSL VISA- MasterCard credit card payment

PAYPAL is world-renowned and highly reassured, and offers the advantage of payment by VISA or MasterCard or Paypal account.

When you browse our website, you have the certainty to navigate safely.

I can't order, how do I do it?

To place your order,

Simply choose your items from the drop-down menu on the product page and click the button"Add to cart"then follow the steps to complete your order.

In case of problems to place your order, do not hesitate to contact us:

- Via email to contact@myfeerie.com

- or Via notre " Contact form << 

We will answer you under 24H. It is promised!

Our advisors are at your disposal from Monday to Friday from 9H00 to 12H00 and from 14H00 to 18H00 for any information.

Best regards.

Can I pay by cheque or cash on delivery?

At present and for logistical reasons, we do not accept cheque payments or cash payments upon delivery.

How many items can I order at the same time?

You are free to order as many items as you like.

I want to change my order/delivery address. is this possible?

If this happens to you, please contact us as soon as possible. Via our "Contact form << 

Perhaps we can make the change again.

However, if the product has already been shipped, we will not be able to do anything.

Can I follow my order?

Yes, you can follow your order here "FOLLOW MY ORDER<<

Are you shipping internationally?

Quite, we deliver at home all over the world.

What are the delivery costs?

Standard delivery is UNWARRANTED NATURE all over the world

Delivery Coherent is between 2.86EUR and EUR 5.32 depending on your country.

 

What are the delivery times?

We work directly with manufacturers to offer you unique products at very attractive prices.

To ensure quality service, we ship our packages from our warehouses in Asia and the USA.

We deliverFreethereFrance, from 39 € of purchases, pencea period of 15/25 working days(excluding weekends and public holidays).

Delivery times may differ depending on your address, and the products ordered. *

For delivery Internationale andDOM-TOM, Thank you for allowing30 to 50 working days.

 

Thank you for your understanding and patience.

When will my order be shipped?

Once your order is validated, it will be processed immediately and shipped within 24 to 48H.

I only received one article on 3 of my order, is that normal?

• Since we work directly with different producers, if you have ordered several products, they will arrive at your home indifferent packages.
• No worries if you receive one before the other;)

My article still hasn't arrived, is it normal? 

Delivery takes about 2 to 8 weeks depending on the country you live in.

If it's less than 2 weeks, just be patient, your article is on the way.

If your product is still not there after 8 weeks MAXIMUM, we will refund you 100%. However, this only happens in a very exceptional way.

Why is the delivery so long?

To avoid high storage and labour costs, our goods are located abroad. This allows us to offer you items at very low rates while offering you support in French.

I want to cancel my order, is it possible?

Yes, you have 24 hours from the time your order was completed. Simply send us an e-mail and we will cancel your order and make the refund of 100% of the sum.

How do I know if my order is being delivered or not?

If you do not have an order number, feel free to contact us. We will send you a link to follow your order live.

Are you shipping abroad?

Quite, we can ship anywhere in the world except in a few countries.

I got it wrong in the size of an item, can I exchange it?

Yes, of course!

Send us an email to contact@myfeerie.com to report it to us.

Then refer toour>> Return Policy << to have the address where you will have to send it back to us so that we can exchange it with you.

My item is damaged, can I have a refund?

Quite, if your article arrives broken, send it back to us at the address indicated in our Return Policy and it will be refunded to you.

I am not satisfied with my order, can I be refunded?

Indeed, you just need to contact us and we will give you the procedure. You have 7 days from receipt of your parcel. All you have to do is return the item to us and we will refund it 100%.

How to contact you?

Can I contact you by phone?

For the sake of speed, we do not call the phone. Processing an e-mail takes us a few seconds or minutes, while a call takes several minutes on average. To avoid fees and offer you the lowest prices, we only reply by e-mail. Know that we don't ignore anyone and respond quickly. If you have any doubts, test it.

Can I trust you?

Quite, we accept payments via Visa, Mastercard, Paypal..., these world leaders would never let us continue our shop if we had a high dissatisfied customer rate. Our online shop is constantly monitored. In addition, your safety is our priority. Your payment information is protected by the HTTPS technology, that NASA servers also use.